FAQ
Q: Is it safe to order online from 2 Desire?
A: Yes, it is safe to shop at 2 Desire with your credit or debit card, PayPal, or other payment providers. Payment providers may differ depending on your location. We promise to keep your name, address, credit card details and any other information you give us secure. Our secure server scrambles your personal information, including credit or debit card number, name and address, before it is sent over the Internet. Your details are scrambled using 2048-bit Secure Sockets Layer (SSL) encryption.
Q:How can you tell if our site is secure?
A: When you are in the checkout, you can click the Digicert logo to further verify that the page you are accessing is secure.The time and date stamp on the image shows that our security is up to date. Once your order has been processed securely online, we do not keep any record of your credit card details.Your card details are verified automatically online by a leading processor of secure online payments. We are happy to answer any questions you have about secure shopping with us. Click here to: Contact Us
Q:What is your Privacy Policy?
A:You can read our privacy policy here: Privacy policy
Q:Which countries do you deliver to?
A:We sell worldwide and we offer free shipping to 41 countries.you can read the terms of delivery here: Shipping policy
Q: Is your packaging discreet?
A:Of course! We ship all orders in a well packed box and no one knows what's in the box
Q:What if I'm not home when my order arrives?
A:If you're out when your package is delivered, your mail person will contact you later . If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local delivery office, then that will be held for 10 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
Q:Can I track my order?
A:Yes. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched..
Q:Which payment options are available?
A:We have many payments option. Visa, Visa Electron, Visa Debit, Visa Credit, MasterCard, PayPal, Maestro,American Expres, Coogle Pay, Apple Pay, Shop Pay, Union Pay,
Q:How do I cancel an order?
A:Please contact 2 Desire Customer Care immediately after placing your order if you wish to amend or cancel it. Contact Us
If your order has already been processed by our warehouse team, we will be unable to cancel it.
We have a 14 days return policy.you can read our return policy here: Return policy
You can return the product even if we have already sent it to you, so you won't have any problems.